Terms and conditions
Updated April 9, 2020
Please read this Agreement before purchasing a product or service using the PayBright Services (as defined below).
This End User Agreement ("Agreement") is a legal agreement between you (“you” or “your”) and Health Smart Financial Services Inc. operating as PayBright, and its partners, affiliates, agents, or assigns (“PayBright”, “we”, “us” or “our”).
This Agreement sets out the terms and conditions of:
- Financing services offered by PayBright (or PayBright’s partners) using the PayBright Platform (as defined below), together with Merchants (as defined below) (the “PayBright Services”); and
- Your access to and use of the websites and which are operated by PayBright (the “Websites”) including all content, services and products available at or through the Websites.
- PayBright provides an online platform which allows consumers, Merchants, and PayBright to connect at the point of purchase.
- PayBright is a trade name of Health Smart Financial Services Inc.
- You are purchasing the Product (as defined below) from the Merchant, not PayBright. Please refer to the Merchant for details of any terms or conditions applying to your purchase, including your right to cancellation and a refund.
- Please refer to your loan agreement with PayBright, or its affiliates and assigns, for terms and conditions of your borrowing and repayment.
- If you have any questions or if you have any complaints, please email us at email@example.com or call us at 877.276.2780.
1.1 For the purposes of this Agreement, unless stated otherwise, the following words shall have the following meanings:
“PayBright Platform” shall mean the Websites, any microsite of PayBright within the Merchant’s website, the loan system of PayBright accessed via the sales computers or other browsing computers, including tablets and mobile devices, at the Merchant’s premises, and other sales channels which allow the Merchant and PayBright to communicate from time to time, including telephone.
“Intellectual Property Rights” shall mean patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part.
“Merchant(s)” shall mean the merchant(s) PayBright is affiliated with and from which you purchase the Product.
“Product” shall mean the product or service you purchase from the Merchant using the PayBright Services.
2.1. By accessing the Websites and/or submitting an application for the PayBright Services, you agree to comply with the terms and conditions of this Agreement.
2.2. The terms of this Agreement extend to any future updates or supplements to the Websites or the PayBright Services, unless they come with separate terms, in which case those terms apply.
2.3. You acknowledge and agree that internet transmissions are never completely private or secure. You understand that any information you provide using the PayBright Platform or the Websites may be read or intercepted by others, even if there is a notice that a particular transmission is encrypted.
3. PayBright Services
3.1. PayBright shall, subject to the terms and conditions set forth in the Agreement, provide you with the PayBright Services.
3.2. To be eligible for the PayBright Services, you must:
a. Be of the age of majority in your province or territory of residence;
b. Be a permanent resident in Canada;
c. Have a credit profile acceptable to PayBright, in its sole discretion.
3.3 To apply for the PayBright Services, you must, either alone or assisted by Merchant or PayBright staff, use the PayBright Platform to:
a. Provide personal information for use in conducting credit checks, verifying payment arrangements, verifying identity, and performing a risk assessment. Such information may include, but is not limited to, your name, date of birth, address, email address, telephone number, bank details, credit card details and employment information;
b. Provide personal information for use in conducting identity checks, including your driver’s licence and/or other details; and
c. Provide all other information, answer all questions, click all buttons, and tick all boxes prompted on the PayBright Platform.
3.4. Where you access the PayBright Platform via telephone, you may be required to send PayBright copies of your information in 3.3(b).
3.5. By submitting an application for the PayBright Services, you authorize PayBright and its service providers to use the information you have provided to:
a. Conduct, or arrange for a credit agency to conduct, “soft” or “hard” credit checks from time to time for up to one year after you submit an application and exchange information with credit reporting agencies;
b. Conduct, or arrange for third parties to conduct risk assessments and identity and payment verification checks from time to time, including verifying your identify with records maintained by telecommunications service providers;
c. Assess your application for the PayBright Services based on the results of the credit, identity, risk assessment, and payment checks;
d. Issue a decision to grant or deny your application for PayBright Services; and
e. Provide the results of the decision to the Merchant along with your name and contact information.
3.6. The decision to approve an application for PayBright Services and provide a credit limit is final and at the sole discretion of PayBright.
3.7. If you are approved, financing will be available to you through a prepayable, fixed rate installment loan with a term to be specified in the terms and conditions of your loan agreement. If you enter into a loan agreement, and if a “soft” credit check was conducted at the time of your application, a “hard” credit check will be conducted with a credit agency and will appear on your credit report. The loans may be issued by PayBright or other lenders with which PayBright is partnered (for example, easyfinancial Services Inc.), and may be assigned to other lenders. The terms of your loan will be governed by a loan agreement that you agree to, and will be bound by, at the time a transaction is authorized by PayBright. Any interest on the amount you borrow to finance your purchase will start accruing only once the loan has been issued. Your loan may not be issued or may be cancelled for any reason, including if PayBright determines not to issue the loan or if you violate this Agreement.
3.8. PayBright shall provide you with a user account (the “Online Portal”) which allows you to access information on the Websites regarding your use of the PayBright Services, including payments made and yet to be paid to PayBright.
3.9. PayBright may contact you via SMS text message to the mobile telephone number that you have provided or may provide later to verify your identity, provide you with links to apply for a loan, or notify you of payment transactions. PayBright uses the short code 200904 to send these messages. You may also text JOIN to 200904 to begin receiving these messages. You will need to confirm your subscription by replying YES to the subscription confirmation message that PayBright will send you or by entering the security code PayBright sends you to verify your identity when you apply for a loan. PayBright will not charge you for sending messages to you or receiving messages from you; however, standard messaging and data rates from your wireless carrier may apply. The frequency of messages you may receive from PayBright varies. Text HELP to 200904 for help. Text STOP to stop receiving these messages. Text JOIN to 200904 to begin receiving messages again. If you elect to stop receiving these messages, your use of the PayBright Services may be impaired or prevented entirely if we cannot verify your identity.
4. Your Obligations
4.1 You shall:
a. Only use the PayBright Services for personal purposes;
b. Treat your user name and password, or any other piece of information used as part of our security procedures, confidential and must not disclose such information to any third parties; c. Promptly notify us at firstname.lastname@example.org if you know or suspect that anyone other than you knows the information in clause 4(b);
d. Provide accurate and up-to-date information at all times when using the PayBright Platform and/or the Websites;
e. Promptly notify PayBright of any changes to information in your user account;
f. Comply with all terms and conditions relating to the sale of the Product with the Merchant; and
g. Comply with all terms and conditions relating to the financing of your Product by PayBright or its affiliates and assigns.
5. Refunds and Cancellations
5.1. By accepting the final terms of the PayBright Services at any Merchant location or website, and by entering into a loan agreement, you are agreeing to repay the loan to PayBright based on the terms and conditions of your loan agreement, unless the loan is not issued. Once the loan has been issued, you are responsible for making the payments pursuant to your loan agreement.
5.2. Refunds and cancellations are subject to the return and refund policies of Merchants. You must contact your Merchant directly to request refunds. PayBright will process a refund to you if directed to do so by the Merchant.
5.3. If a refund or cancellation is processed between you and the Merchant after the loan has been issued, the Merchant will notify us
and the amount of your loan will be adjusted accordingly. We may rely solely on the Merchant for the amount of the refund or cancellation to adjust your loan amount. Any disputes as to the adjusted amount of the loan are to be resolved between you and the Merchant unless the adjusted amount of the loan is the result of an error.
5.4. If a refund or cancellation is for the entirety of the borrowed amount, you may still owe finance charges depending on when the merchant notifies us of the refund or cancellation.
6. Electronic Signature Consent
6.1. You agree to receive electronically all disclosures, communications, notices, and other information that PayBright may send to you or be required to send to you under applicable law or otherwise (the “PayBright Electronic Signature Consent”) pursuant to the terms and conditions set forth below.
6.2. Scope of Consent. Your PayBright Electronic Signature Consent applies to any transactions undertaken by you with us, or any of our affiliates, assigns, agents or representatives, including use of the PayBright Services, any communication from us or our representatives or agents to you, including all disclosures, communication, notices, and other information required to be given to you under applicable law, any other information required by law to be provided either before or after your loan is issued, your loan agreement, billing statements, adverse action notices, any updates to your account, in each case, pertaining to any transaction with us or any use of the PayBright Services, whether now or in the future (the “Disclosures”). Your consent will remain in effect from the time you initially apply for the PayBright Services or access the Websites until such time as your account with PayBright is terminated and, once terminated, will continue until such a time as all Disclosures relevant to your account have been provided.
6.3. Means of Communication. We may send any Disclosures to you via email to the email address that you have provided (or may provide
later) to us or via SMS text message. We may also post Disclosures on your Online Portal or on the Websites. You agree that PayBright is not responsible for your failure to receive any Disclosures sent via text message or email that is not caused by our failure to send the Disclosure to the mobile number or email address that you would have provided to us.
6.4. Minimum Requirements. Before you decide to do business electronically with us, you should consider whether you have the required hardware and software capabilities described:
- A valid working email account
- A mobile device capable of receiving text messages
- Access to a computer, operating system and telecommunication connection to the Internet capable of receiving, accessing, displaying and either printing or displaying information electronically. Your Internet browser must be one of the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari
- Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit
- Adobe Acrobat or equivalent software.
6.5. Changes to Your Contact Information. You agree to keep us informed of any changes in your email address or mobile number so that you can continue to receive all Disclosures in a timely fashion. If your registered email address, registered address, or mobile number changes, you must notify us of the change by sending an email to email@example.com or calling 877.276.2780.
6.6. Acknowledging Your Ability to Access Disclosure. You agree and acknowledge that you can access, receive and retain all Disclosures electronically sent via email or to your mobile number or posted on the Websites or Online Portal.
6.7. Legal Effect. Your PayBright Electronic Signature Consent means that any Disclosures shall have the same meaning as if provided in paper form. Any Disclosures or other communication sent to you via email or text message shall be deemed delivered once received on your device. By pressing buttons or ticking boxes entitled “Apply”, “Accept and Checkout”, “Submit”, “Confirm”, “Verify”, “I Agree” or similar buttons and boxes indicating your authorization, you are providing your electronic signature with the same effect as if your signature had been provided on paper. You waive any and all defenses you may have that the PayBright Services, the Agreement, the loan agreement, the Privacy Statement (as defined below) or any Disclosures were supplied to you in electronic form or that your signature or agreement to the PayBright Services or to the loan agreement was obtained electronically.
7. Intellectual Property Rights
7.1. All Intellectual Property Rights relating to the PayBright Services, the PayBright Platform, the Websites and any related services and/or materials provided by PayBright to you or accessed by you under the Agreement shall be owned by PayBright. All such rights are reserved.
7.2. You may print off one copy, and may download extracts, of webpages from the Websites for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of such Intellectual Property Rights must always be acknowledged.
7.3. If you submit comments, ideas, or feedback to PayBright, you agree that PayBright can use them without any restriction or compensation owed to you, and that you expressly disclaim all Intellectual Property Rights in such comments, ideas, or feedback.
8. Data Protection
9. No Reliance on Information
9.1. The content on the Websites and other information which is displayed or provided to you when using the PayBright Services is provided for general information only. It is not intended to amount to advice, including financial advice, on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Websites or other information displayed to you when using the PayBright Services.
9.2. Although we make reasonable efforts to update the information on the Websites and otherwise provided to you in relation to the PayBright Services, we make no representations, warranties or guarantees, whether express or implied, that the content on the Websites or in documents provided to you in relation to the PayBright Services are accurate, complete or up-to-date.
10. No Warranties
10.1. To the maximum extent permitted by law, the Websites and the PayBright Services are provided “as is” and “as available”. While PayBright endeavours to provide the best service it can, PayBright hereby disclaims all warranties of any kind, whether express, implied or otherwise, including, without limitation, the warranties of fitness for a particular purpose and non-infringement. PayBright does not warrant that the Websites or the PayBright Services will be complete, accurate, reliable, timely, secure, error free or that access thereto will be continuous or uninterrupted. You understand that you are using the Websites and the PayBright Services at your own discretion an
10.2. We do not warrant that the provision of the Websites and the PayBright Services complies with the laws of any country apart from Canada.
10.3. The provisions in this clause do not affect your statutory or mandatory rights which cannot be excluded by applicable law.
11. Third-Party Sites
11.1 The Websites may contain links to other independent third-party websites (“Third-party Sites”). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.
12. General Representations and Warranties
12.1 You represent and warrant that your use of the Websites and the PayBright Services will be in strict accordance with the Agreement. In particular, you represent and warrant that:
a. You will comply with the Agreement at all times;
b. You will provide us and/or the Merchant with accurate and up-to-date information (where required);
c. You will not use the Websites or the PayBright Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with the Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Websites or the PayBright Services;
d. You will not infringe our intellectual property rights or those of any third party in relation to your use of the PayBright Services;
e. You will not do any of the following in relation to your use of the PayBright Services:
i. Disclose the name, address, telephone number, e-mail address or any other personal data in respect of any individual without their consent,
ii. Mislead or deceive any person, or
iii. Impersonate any person, or misrepresent your identity or affiliation with any person;
f. You will not use the Websites or the PayBright Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
g. You will not collect or harvest any information or data from any content or our systems or attempt to decipher any transmissions to or from the servers running the PayBright Services.
13. Limitation of Liability
13.1. Nothing in this Agreement limits or excludes PayBright’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation or any other liability than cannot be excluded under law.
13.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Websites or the PayBright Services, whether express or implied.
13.3. PayBright will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
a. Use of, or inability to use, the Websites;
b. Use of, or reliance on, any content displayed on the Websites;
c. Rejection of your application for the PayBright Services;
d. Any breach by the Merchant, including any failure or fault in the Product purchased from the Merchant, including a failure to deliver or delay in delivery of the Product; and
e. Any breach by PayBright, including failure to make payment to the Merchant.
13.4. PayBright shall not be liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for indirect, consequential or special loss, loss of profit, loss sales or business opportunity, loss of agreements or contracts, loss of anticipated savings and loss of or damage to goodwill arising under or in connection with this Agreement.
13.5. In addition, PayBright will not be liable for any loss or damage caused by:
a. A virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Websites or to your downloading of any content on it, or any websites linked to it; and
b. Any failure or delay in providing the Websites or the PayBright Services to you due to matters beyond its reasonable control.
13.6. PayBright’s total liability to you under or in connection with this Agreement shall be limited to $100.
14.1. PayBright may terminate this Agreement and suspend your use of or access to all or any part of the Websites or the PayBright Services immediately by contacting you at your email address on record if:
a. You commit a breach of the Agreement, as determined by us in our discretion, or we suspect that may be the case;
b. PayBright terminates its loan agreement with you;
c. We consider termination necessary to protect the integrity or security of the systems used by us at any time;
d. You are deemed by us either as unable to pay your debts or as having no reasonable prospect of so doing; or
e. You apply for bankruptcy or become subject of a bankruptcy petition or order.
14.2. You may request to terminate the Agreement and close your account at any time by contacting PayBright at firstname.lastname@example.org. PayBright will process your request within 30 business days. If you owe any payments, PayBright will not close your account until that obligation has been resolved. You may not close your account to evade an investigation. You will remain liable for all obligations related to your account even after the account is closed.
14.3 PayBright may terminate this Agreement if your account has been inactive for two years or longer.
14.5. Any provision of this Agreement that expressly or by implication is intended to come into or continue in force on or after termination of this Agreement shall remain in full force and effect.
14.6. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination or expiry.
15. Entire Agreement
15.1. With the exception of the terms set out in a separate loan agreement between you and PayBright, this Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
15.2. Nothing in this Agreement affects the liabilities, rights and obligations of you and the Merchant under the applicable terms between you and the Merchant.
If PayBright fails to insist that you perform any of your obligations under this Agreement, or if PayBright does not enforce its rights against you, or if PayBright delay in doing so, that will not mean that PayBright has waived its rights against you and will not mean that you do not have to comply with those obligations. If PayBright does waive a default by you, it will only do so in writing, and that will not mean that PayBright will automatically waive any later default by you.
17. Assignment and Other Dealings
17.1. You may not assign, transfer or deal in any other manner with any or all of your rights under this Agreement without the prior written consent of PayBright.
17.2. PayBright may at any time assign, transfer or deal in any other manner with any or all of its rights under this Agreement, provided that such dealing will not materially affect your rights under this Agreement or the obligations owed to you under this Agreement.
Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
We reserve the right to change the Agreement at any time for any reason. Any changes we may make to the Agreement in the future will be notified to you by email in advance.
20. No Third-Party Rights
This Agreement is between you and PayBright. No other person shall have any rights to enforce any of its terms.
21. Governing Law and Jurisdiction
This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the Province of Ontario and you agree that the courts of the Province of Ontario shall have exclusive jurisdiction over such disputes or claims.